French and English Antiques
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French and English Antiques

Our Policies

We strive to provide exquisite service to our valued clients. Please take a moment to peruse our policies.

 

PRIVACY POLICY

We value your business and your privacy and promise never to sell, rent, or share your information with any third parties. Your information will be used solely in the processing of your order. 

 

SHIPPING

Our prices do not include shipping. Due to the size and weight of our items, 

Rates:

We provide the quickest and most economical deliveries possible. 

Buyer is responsible for all shipping and packing costs. 

Our prices do not include shipping. We calculate shipping based on your zip code. Once you purchase your item through the website, we will send you a quote for shipping your item. You will be billed separately for shipping by the shipping company. We do not charge handling fees or mark up shipping rates.

Please email us for an accurate quote prior to purchasing your item.

Buyer may handle his own shipping, if desired. 

 

Methods:

Our Antiques are shipped via any of the following methods:

 

Please note that a phone number is required for GPX shipments and all trucking companies.

 

Timeframe: 

You can expect your item to arrive on your doorstep within 4-6 weeks of your purchase.

 

Local Pickup:

If you plan to pick up your item(s), you are required to bring your own packing materials to safely transport it to its final destination. A convenient pick up date and time will be coordinated with the seller.

We do not ship internationally.

 

Assembly:

Our items will arrive as ordered with the exception of some armoires that may require simple assembly. Complete instruction can be given over the phone, if necessary.

  

PAYMENT

We accept Paypal payments online as well as credit cards. Credit card orders will be taken over the phone. 

6.75% state sales tax will be collected for Texas residents only.

  

RETURNS

Returns are very rare. We work to ensure each piece is described accurately and shamelessly. Our images are taken using professional equipment in a studio space to ensure the utmost in clarity. We cannot be responsible for the differences in color that may occur on the large variety of computer monitors.

We also encourage customers to ask questions prior to purchase. 

If you need to make a return, you must notify us immediately upon receipt of your purchase. You will then have 14 days to return the item.

In order for a return and subsequent refund to be processed, the item must be received back in the same condition as originally shipped.  

Provided these conditions are met, we will immediately refund your total amount paid, minus the actual original packaging and shipping cost and a 10% restocking fee.  

 

DAMAGES

In the unfortunate event that shipping damage occurs, please retain all of the original packaging including box, wrapping, crate etc. You MUST notify us immediately, as claims must be filed within two days of your receipt of the item.

We will arrange a pick up with the shipper, at your convenience. Once the shipper receives the item back and the claim is processed, you will be issued a full refund.

 

ADDITIONAL INFORMATION

People often buy antiques due to the higher quality craftsmanship and materials, as well as for their wonderful, authentic patina and individuality.

When purchasing antiques or vintage items, bear in mind that they may have some imperfections and show distress from age and use. These are the characteristics that make each piece unique. 

 For example:

 

We do our best to describe each and every item in detail, however, if you'd like additional  information regarding a piece, please drop us a line prior to making a purchase.

 

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